About Course
Summary
Digital Literacy 2.0 is where digital capability turns into digital working. Building on Digital Literacy 1.0, learners who can already operate a computer are taught to think critically about what they find online, to use AI tools responsibly and safely, to collaborate in the cloud, and to read and handle data without corrupting it. The course then moves into the reality of a modern office organisational systems, digital approvals, records management, reporting, and delivering a service through a digital channel and closes by confronting the behavioural change that decides whether any of it actually sticks.
Who Should Attend
Digital Literacy 2.0 is for learners ready to move from basic device confidence to working digitally in a real organisation. It suits:
- Graduates of Digital Literacy 1.0
- Public sector employees expected to work through e-office, MIS or portal systems
- Office staff, supervisors and mid-level officers who deal directly with citizens, customers or applicants through digital channels
- Individuals who want practical, current skills in AI, data and online information judgement
Learners who have not completed Digital Literacy 1.0 can still join by passing the entry diagnostic see Pre-Requisite below.
Course Description
The second half of the course addresses the reality of a modern workplace, and of a public sector office in particular. Learners are taken through organisational systems and the data entry discipline they demand, electronic file movement and digital approvals, records management and archiving obligations, extracting figures and building a report a senior official can act on, information classification and confidentiality, and delivering a service to people through a digital channel.
The course also confronts the reason most digitisation efforts stall. Moving from paper to digital is a behavioural change before it is a technical one, and the final content module deals with that directly what goes wrong, why, and what each individual can do to make the transition hold.
Duration and Format
- Length: 35 contact hours
- Format: Instructor-led
- Structure: Thirteen modules building from individual digital judgement to full public-sector workflows, closing with a practical capstone
Pre-Requisite
Participants should have one of the following:
- Completion of Digital Literacy 1.0
- A pass in the entry diagnostic, for learners with equivalent prior experience
Course Outline
01: Information Literacy & Critical Thinking Online
02: AI Literacy & Everyday AI Tools
03: Cloud, Collaboration & Digital Workflows
04: Data Literacy Basics
05: Working with Organisational Systems
06: Digital Office Workflows & e-Office
07: Records Management & Digital Archiving
08: Reporting & Dashboards
09: Information Security, Classification & Confidentiality
10: Digital Services: Both Sides of the Counter
11: Digital Financial Literacy
12: Emerging Technologies & Digital Transformation
13: Practical Component and Capstone
What You Will Be Able to Do
By the end of the course, participants will be able to:
- Use AI tools productively and safely
- Collaborate on shared documents with correct permissions and version control
- Classify information correctly and handle confidential material appropriately
- Deliver a service to a citizen or customer through a digital channel
You Leave With
- A Digital Literacy 2.0 certificate of completion
- A working folder of real reports, records and workflow outputs produced during the course, ready to reuse
- The confidence to work through e-office, MIS or portal systems, and AI tools, without hesitation
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