- Digital Literacy 2.0
Applied Digital & The Digital Workplace
Digital Literacy 2.0 moves learners from operating digital tools to working digitally. It covers judging information critically, using AI tools responsibly, collaborating in the cloud, reading and handling data, and then applies all of it to real workplace machinery: organisational systems and data entry discipline, electronic file movement and approvals, records management and archiving, reporting and dashboards, information classification and confidentiality, and digital service delivery. Prerequisite: Digital Literacy 1.0 or the entry diagnostic. 35 contact hours, instructor-led.
Course Description
Digital Literacy 2.0 is where digital capability turns into digital working. Learners who can already operate a computer are taught to think critically about what they find online, to use AI tools responsibly and safely, to collaborate in the cloud, and to read and handle data without corrupting it.
The second half of the course addresses the reality of a modern workplace, and of a public sector office in particular. Learners are taken through organisational systems and the data entry discipline they demand, electronic file movement and digital approvals, records management and archiving obligations, extracting figures and building a report a senior official can act on, information classification and confidentiality, and delivering a service to people through a digital channel.
The course also confronts the reason most digitisation efforts stall. Moving from paper to digital is a behavioural change before it is a technical one, and the final module deals with that directly what goes wrong, why, and what each individual can do to make the transition hold.
Who should attend
- Graduates of Digital Literacy 1.0
- Public sector employees expected to work through e-office, MIS or portal systems
- Office staff who handle records, correspondence, data entry or reporting
- Supervisors and mid-level officers who must review, approve and report digitally
- Anyone responsible for a process currently running on paper
- Staff who deal directly with citizens, customers or applicants through digital channels
- Individuals who want practical, current skills in AI, data and online information judgement
Duration and Format
35 contact hours, instructor-led.
Delivered as live online cohorts or as on-site batches at your premises. Two standard schedules are available: part-time over 12 weeks with one 3-hour session per week, or an intensive 6-day format.
Recommended batch size is 15–25 learners with one workstation per learner. Sessions are workshop-based, using the organisation’s own document types, forms and processes wherever possible.
For departmental batches, the workplace modules can be mapped against the systems actually in use, so learners practise on scenarios they will meet the following week.
Prerequisite
Completion of Digital Literacy 1.0, or a pass in the entry diagnostic.
Learners should already be able to operate a computer independently, manage files and folders, use email and produce a basic document and spreadsheet.
No technical or IT background is required.
Course Outline
Module 01: Information Literacy & Critical Thinking Online
- Evaluating the credibility of a source
- Recognising misinformation, manipulated media and deepfakes
- Practical fact-checking methods and tools
- How algorithms and feeds shape what you see
- Sponsored content versus independent content
- Verifying a claim or a document before it enters an official note or report
Module 02: AI Literacy & Everyday AI Tools
- What AI is, what it is not, and where it genuinely helps
- The main tools available and what each is good at
- Writing effective prompts
- Using AI for writing, summarising, learning and planning
- Hallucinations, errors and why every output must be verified
- What must never be entered into an AI tool: official, personal and confidential information
- Applied use: drafting, summarising long documents and preparing briefs
- AI ethics, transparency and honest use
Module 03: Cloud, Collaboration & Digital Workflows
- Cloud computing explained without jargon
- Real-time collaborative documents
- Version history, comments and review cycles
- Shared drives, permissions and access control: deciding who should see what
- Synchronisation and backup
- Designing a simple, reliable personal digital workflow
Module 04: Data Literacy Basics
- What a dataset is and how it is structured
- Reading tables, charts and summary figures
- Sorting, filtering and using simple formulas
- Building a basic chart that communicates clearly
- Recognising a misleading graph
- Data hygiene and entry discipline: consistency, date formats, blanks and duplicates
Module 05: Working with Organisational Systems
- What an MIS, ERP or internal portal actually is
- Logging in, navigating and locating your own function
- Correct data entry, and how one careless field breaks an entire report
- Searching for and retrieving records
- Exporting data for your own analysis
- Common entry mistakes and how to correct them properly
Module 06: Digital Office Workflows & e-Office
- Electronic file movement and tracking
- Digital noting and drafting
- Approvals, routing and sign-offs
- Task and deadline tracking
- Working a case from receipt to disposal, entirely digitally
- Moving from physical dak and paper files to digital equivalents
- What changes in a digital office, and what stays exactly the same
Module 07: Records Management & Digital Archiving
- The difference between an official record and a working copy
- Retention schedules and proper disposal
- Digitising legacy paper records
- Metadata and indexing so records can be found years later
- Audit trails and traceability
- Retrieving a record quickly under pressure
- Compliance, transparency and information request obligations
Module 08: Reporting & Dashboards
- Reading a dashboard and understanding what each number represents
- Extracting the right figures from a system
- Building a clean, accurate summary report
- Charts that communicate rather than decorate
- Preparing a brief for a senior official
- Presenting numbers you can defend under questioning
Module 09: Information Security, Classification & Confidentiality
- Two-factor authentication and account recovery
- Information classification: public, internal and confidential
- Handling official data on personal devices and messaging applications
- Public Wi-Fi risks and the basics of VPNs
- Device encryption and secure backup
- Social engineering beyond phishing
- Incident reporting: who to tell, and how quickly
Module 10: Digital Services: Both Sides of the Counter
- As a user: online portals, applications, appointments and payments
- Digital identity documents and uploading documents correctly
- Tracking an application through to completion
- As a service provider: handling online queries and applications
- Grievance and complaint systems
- Guiding another person through a digital process
- Response standards, service etiquette and closing the loop
Module 11: Digital Financial Literacy
- Mobile wallets and electronic payments
- Online and app-based banking
- Safe online shopping and transactions
- Recognising payment fraud and financial scams
- Digital receipts, statements and record keeping
- Managing subscriptions and recurring charges
- The official side: e-procurement portals, digital bills and vouchers, expense claims and a clean digital paper trail
Module 12: Emerging Technologies & Digital Transformation
- Artificial intelligence in industry and government
- Automation and robotics
- Cloud service models
- The Internet of Things
- Blockchain, explained in plain language
- Digital transformation and the future workplace
- Why paper-to-digital transitions fail, and the part each person plays in making one succeed
Practical Component and Capstone
The course closes with an applied capstone, delivered in one of two versions depending on the cohort.
Office track: take a real work process still running on paper, map it as it currently stands, redesign it digitally, run a single live case through the new version end to end, and present a short before-and-after report with a dashboard-style summary of the improvement.
Public track: research a real question from start to finish locate and verify sources, use AI tools responsibly to assist, organise the findings in a spreadsheet with a supporting chart, and present the result as a shared document.
What you will be able to do
On completion of this course you will be able to:
- Judge the credibility of online information and verify a claim before acting on it
- Use AI tools productively and safely, and recognise when their output cannot be trusted
- Collaborate on shared documents with correct permissions and version control
- Enter, clean, sort, filter and chart data without corrupting it
- Work confidently inside an organisational system, portal or MIS
- Move a file, note, draft or approval through a digital workflow
- Manage, index, archive and retrieve digital records in line with retention requirements
- Extract figures from a system and produce a report a senior official can act on
- Classify information correctly and handle confidential material appropriately
- Deliver a service to a citizen or customer through a digital channel
- Transact safely online and maintain a clean digital financial record
- Explain the technologies reshaping the workplace and contribute to a digitisation effort
You leave with
- A Digital Literacy 2.0 certificate of completion
- A verified competency score from the pre- and post-training assessment
- A learner workbook covering all twelve modules, in print and digital form
- Job aids for data entry discipline, information classification, records retention and report structure
- A redesigned digital version of a real work process, or a completed research project
- A working personal digital workflow across cloud, collaboration and AI tools
- Eligibility to progress to Digital Literacy 3.0